Warranty Terms Shutters
Tilbrook Blinds and Security is a Queensland owned and operated business, we supply and install plantation shutters for residential use. We aim to provide the best quality product on the market, however we know that at times things can go wrong, which is why you have the reassurance of knowing you’re covered by our 12 month limited warranty and 15-20 year manufacturers warranty.
The warranty covers the defect in material or workmanship, including installation, with the exception of the below. We accept no responsibility for damage as a result of DIY installation, lack of maintenance, locality, environmental factors, nor for products that have been used for a purpose other than their intended use.
If your product is deemed defective we will repair, replace or provide compensation to the value of the shutter only.
Your rights under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the issue does not amount to a major failure.
What is not covered:
Gaps caused by openings, walls, architraves or reveals not being plumb or perfectly square.
Hinge sag or Panels dropping slightly when opened.
Damage caused by leaving the panels opened for extended periods of time.
General wear and tear and/or misuse (including repainting or repurposing)
Misuse of Shutters through incorrect operation.
Environmental factors such as moisture, light, wind, condensation, pollutants or other substance.
Damage caused by others that is beyond the control of Tilbrook Blinds and Security.
Products that are within standard manufacturing tolerance are not defective.
Naturally occurring variations in the appearance caused by lighting.
Damage resulting from the close proximity to coastal areas.
To respond to your warranty claim we will require the following:
a) Proof of purchase in the form of tax invoice or receipt.
b) Your details, Name and Address.
c) Description of the problem including any photos.
We will acknowledge and respond to your claim within seven business days after advice of the defect. We will then carry out an onsite inspection and a callout fee will apply if the product is deemed free from defect.
This warranty only covers the original purchaser and is not transferable by exchange or sale.
It is important that you inspect your shutters on delivery and inform us if you notice any defect. We will not cover damage that was caused by continual use of a defective product.
All of our products are custom made to suit your specific frames and openings. Once made, our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require.
Tilbrook Blinds and Security cannot be held responsible if you dislike the colour or the general quality of the product. This includes location of T posts, Buildout frames and Architrave surrounds where our representative has shown samples on site and advised of possible obstructions with Sliding Doors, Windows and Louvres. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. Acceptance of quote and payment of 50% Deposit creates a binding contract and all verbal and written communications regarding layout and visual appearance of shutters will be recorded and referred back to if the customer disputes quality of products after installation. It is strongly advised that before you look at Installing Plantation Shutters you consider convenience of future cleaning of windows or doors being covered and whether the shutters will obstruct access to these glass surfaces. The customer will be held responsible for all changes to Shutter layouts or Framework that are deemed necessary by the customer after installation of previously approved Shutter configurations.